Terms of Service

1. About Cloaq

Cloaq is an online marketplace that connects fitness and wellness providers (“Providers”) with clients (“Clients”) in the United Kingdom. By using Cloaq, you agree to these Terms of Service. If you do not agree, please do not use the platform.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Eligibility

• You must be at least 18 years old to create an account.
• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.

3. For Providers

By listing services on Cloaq, you agree to:

• Provide accurate descriptions of your services, qualifications, and pricing.
• Hold any required professional qualifications, insurance, or certifications for the services you offer.
• Connect a valid UK Stripe account to receive payouts via Stripe Connect.
• Honour all bookings made through the platform unless cancelled within the platform's cancellation policy.
• Booking fee: Cloaq adds an 8% booking fee to the client's payment on paid bookings. This fee is paid by the client on top of your listed price — nothing is deducted from your payout. You always receive exactly what you charge. Free events carry no booking fee for anyone.
• Payouts are processed by Stripe and typically arrive within 1–2 business days for UK accounts.

4. For Clients

• Payments are processed securely via Stripe at the time of booking.
• You will receive an email confirmation and a digital QR ticket immediately after booking.
• Cancellation policy: Free cancellation is available up to 24 hours before the session start time. Cancellations made within 24 hours of the session are non-refundable. Cancellations can be made from your dashboard.
• If a provider cancels a session, you will receive a full refund within 5–10 business days.
• The 8% booking fee is shown transparently at checkout before you pay and is non-refundable on cancellations within 24 hours.

5. Prohibited conduct

You must not:

• Use Cloaq for any unlawful purpose
• Misrepresent your identity, qualifications, or services
• Attempt to circumvent payments (e.g., arranging cash payments to avoid platform fees after initial contact via Cloaq)
• Post false or misleading reviews
• Use the platform to harass, abuse, or harm other users
• Upload any content you do not have the right to share

We reserve the right to suspend or terminate accounts that violate these terms.

6. Cloaq's role

Cloaq is a marketplace platform. We facilitate the connection between Providers and Clients but are not a party to the service agreement between them. We do not employ Providers and are not responsible for the quality, safety, or delivery of their services.

We reserve the right to remove any listing, user account, or content that violates these terms or that we deem harmful to the platform or its users.

7. Intellectual property

The Cloaq name, logo, and platform design are our property. You may not use them without prior written consent. By uploading content (photos, descriptions, reviews) to Cloaq, you grant us a non-exclusive, royalty-free licence to display that content on the platform.

8. Limitation of liability

To the maximum extent permitted by law, Cloaq shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability to you shall not exceed the total platform fees you have paid in the 12 months preceding the claim.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Changes to these terms

We may update these terms from time to time. We will give you at least 14 days' notice of material changes by email or via an in-app notification. Continued use of Cloaq after the effective date constitutes acceptance of the revised terms.

10. Contact

For any questions about these terms, email us at help@cloaq.fit.